How to fix Dynamics 365 File download apostrophe bug

How to fix Dynamics 365 File download apostrophe bug

The Problem

Starting in Chrome 72 the way the file download process works has changed. For Dynamics users, this means that files are currently being downloaded with a character surrounding the files.

What this means is if a user downloads a file called Report.xls what actually happens is the file is downloaded as ‘Report.xls’ which causes the file to be unknown. There is no problem with the file itself, but this is very confusing for users.

The Solution

To fix this, users may rename the file to remove the apostrophe or if you like, I wrote a Chrome Plugin available for FREE that will automatically remove the apostrophe before download.

Download the extension from the Chrome Web Store here or click the button below.

What our users say…

I am new to CRM (under a year) and have been super frustrated with the single tics on downloads that were happening in Chrome.  Today we got a Help desk ticket that i researched and found your chrome plug in…. [link to store]…  It worked…  Helped the customer right away…  Thank you so much for this. I have a very tenured developer  on my team that actually worked for Microsoft on the CRM team and he didn’t know how to fix this.   Made me look like a rockstar for the day!!!   Great plug in! Thank you,

Steven T. Parsley

Our firm is a heavy user of Dynamics CRM. We have been dealing with the CRM/Chrome export to Excel issue for a year. Our “solution” was not ideal. We either instructed users to use Internet Explorer or to associate .xlsx’ files to Excel. Nobody wants to use IE and the file association workaround was too difficult for users resulting in lots of Helpdesk tickets.

This extension worked exactly as described. We were able to immediately roll it across our firm via our Chrome Group Policy.

Thank you so much for providing a fix to a problem that should have been resolved by Google and/or Microsoft by now. Your firm is our hero!

Aaron Appelbaum, Laird Norton Wealth Management

To whom Concern,
I have added extension which is provided by your company to chrome to fix download problem of Chrome on CRM 365. It is great and useful. thanks for your solution

Bahram T.

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Nick Hance
Posted on:
I'm a software project rescue specialist who has been rescuing failed software systems since 1999. President of Reenhanced.
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